Frequently Asked Questions,

Tour Essentials and Pre-trip Information.

We understand visiting a new country for the first time can be a bit nerve racking and daunting to navigate. We have compiled this information to put your mind at rest. Unlike many western ski destinations, Japan has its own unique challenges when trying to organise a ski trip. The language, a difference in business focus and communication, a predominately cash society and ski resorts that are not set up for westerners’ passion for powder can create frustration when trying to book your holiday.

What’s the difference between skiing in Hokkaido and Honshu?

By Jase, JPC Tours Owner, with 15+ years skiing 60+ Japanese resorts

I have now skied at over 60 resorts throughout Japan, so I have a few valuable insights from the past 15 years. Initially I started work at Niseko in Hokkaido, I did a couple of seasons there working for guiding and ski school companies and then moved on as it changed from powder lines all day to getting chopped up by 10am and battling with westerners to get fresh tracks. I worked for other ski guiding companies for a couple of seasons, as well as guiding all the well know resorts in Hokkaido (and some lesser-known ones). I really enjoyed my early time in Hokkaido and the snow is fantastic especially at the unknown resorts off the beaten trail.

It was in 2013 that fate brought me to Yudanaka (home of the world-famous Snow Monkeys). Where we now base our business and recently have happily been able to call home.

Snow Conditions

Hokkaido is renowned for deep powder, but because of its proximity to Siberia, the island gets blasted with icy arctic air reaching temperatures below -20°c – rough! Its stormy, windy weather and fewer sunny days can be challenging for beginners and intermediates. Often due to wind, upper lifts will close, leaving lower slopes crowded. Advanced skiers can escape the weather in the trees, but conditions can make it difficult for intermediate and beginner skiers to progress.

Honshu on the other hand is more known for its temples, gardens, food and culture. Where we are based in Yudanaka, it’s farther south and a bit milder. Our home resort Shiga Kogen also gets heaps of snow (13-18 meters a year) but fortunately the Japanese Alps block some of the wind and storm intensity. Higher up at 2300 meters, we get that dry, fluffy powder without the brutal cold or constant blowouts. Plus, we see more sunny days, which is great for learning to ski or just soaking in the views.

Shiga Kogen is Asia’s largest ski resort with over 50 lifts spanning 18km wide, hosting Japan's highest chairlift access of 2307m. Shiga delivers deep, dry, Utah-like powder. Its high elevation ensures consistent snow, even in lighter years like 2019/2020. This is why we like to call Shiga “Old Faithful.”

From Yudanaka (our base), we can chase fresh snow at Shiga Kogen, Madarao, Tangram, Togakushi, and Nozawa Onsen, finding untouched lines days after a storm.

Hype

Hokkaido has become a ski industry hotspot over the past 15 years, largely due to international investors purchasing resorts like Niseko and Furano in the late 1990s. This has attracted more foreign skiers ("gaijin") than Japanese locals, as Western owners have developed accommodations, bars, restaurants, and shops while heavily marketing to international audiences. Resorts on Honshu, such as Hakuba, Myoko, and Nozawa Onsen, follow a similar pattern. Japanese-run resorts, however, focus on the domestic skiers and less on international marketing which for you means non-existent lift lines, quieter slopes and powder all day long.

In contrast, our base in Yudanaka, Nagano, offers a less commercialized, more authentic ski experience that’s quietly building a loyal following. As the only guiding company in the area after 10 seasons, we provide exclusive, personalized tours, a distinction we plan to maintain for years to come. Yudanaka, an authentic ski town at 600 meters, serves as a gateway to our chosen resorts.

Our unique advantage lies in our flexibility. With our own vehicles, we chase microevent snow across nearby resorts like Madarao, Tangram, Togakushi, and Nozawa Onsen, prioritizing the best conditions without bias from pre-arranged lift deals. This sets us apart from Hokkaido’s more rigid, resort-specific operations. Yudanaka’s proximity to Tokyo—reached via bullet train or bus makes it far more accessible than Hokkaido. Combined with the cultural allure of Yudanaka’s ryokans, onsen, and the nearby Jigokudani Snow Monkey Park, our base offers a unique blend of world-class skiing and authentic Japanese charm, appealing to skiers seeking an off-the-beaten-path adventure over Hokkaido’s crowded, hyped-up scene.

Culture

Due to the international hype of Hokkaido, most of the westernised resorts and towns create an atmosphere reminiscent of Whistler or Aspen rather than traditional Japan. To experience authentic Japanese culture in Hokkaido, you’d need a vehicle to venture to smaller, less Westernized resorts, where local dining and quieter slopes offer a glimpse of the real Japan. However, these spots are less accessible and often overshadowed by the commercialized hubs.

In Honshu, the cultural experience is deeply immersive and distinctly Japanese. Hidden from western influence Yudanaka is a gateway to cultural treasures like Shibu Onsen, the inspiration for Studio Ghibli’s Spirited Away, where samurai bathed 1,300 years ago. Nearby attractions include Jigokudani Snow Monkey Park, Matsumoto Castle, Zenkoji Temple, the Winter Olympic Museum, Togakushi’s shrines and ancient trees. Our tours integrate cultural experiences seamlessly into longer itineraries, recognizing that skiers are often too tired after a day on the slopes. Highlights include performances by Yoguri, a third-generation geisha whose captivating show is a rare treat, and Sensei Nakano, a former karate grandmaster who delivers world-class Taiko drum, Shamisen guitar, and lion dance performances, alongside an interactive karate display.

When is the best time to join a ski trip in your area?

The ski season runs at Shiga Kogen from 23rd November until 1st June. That’s a 6-month season! Lower resorts such as Madarao and Togakushi run for 4 months or less depending on snowfall. Usually, the best snow and coverage starts prior to Christmas and lasts until the middle of April at Shiga Kogen. However, January and February have most consistent snow fall and is when I would recommend you come if you’re chasing powder.

Spring (March and April) is a very fun time, especially at Shiga Kogen because of the elevation and conditions. We’re often skiing soft snow in the sun but get the odd storm roll through which is a exciting bonus. The other advantage of joining us between March and April is our smaller group sizes. You get more bang for your buck regarding tuition. Keep in mind that even in one of the snowiest places on the planet, nothing is guaranteed and there is always the chance that you will catch that unlucky stretch of clear skies. Preparing for this, our guides are experts at sniffing out fresh lines days after a storm.

What is the daily schedule?

Day to day, we are constantly chasing the best snow in the area. You can expect travel time from your accommodation in Yudanaka to range from 20 to 45 minutes. Our tours at JPC Tours focus on powder skiing and on-piste skill improvement, so we are aiming to get you up the mountain for first chairlift.

Our expectation of you is to be fed, dressed and ready to hop on the bus at our departure time between 7:30am and 8:00am. You’ll be sent out a message the evening prior via our WhatsApp announcements to inform you of the time of pickup, although this may change by the morning as weather is not an exact science. We’ll take care of your ski/board gear, so you need only arrive with ski clothing and boots. You may wish to wear your own shoes on the bus as you will be given time to change into your ski or snowboard boots up the mountain. Our tours run on Japanese time and are akin to a military efficiency operation, so if you aren’t ready to go, you will be left behind. It’s our goal to be on the first lifts at 8.30am and be on the slopes skiing at 9am. Ideally, we’ll ski through to 3.30 – 4pm, however this may vary due to conditions or group consensus.

Where do people come from on your tours and what ages do you take?

Our ski tours attract adventurers from around the world, creating a vibrant, international mix that makes every trip unforgettable. Past guests have hailed from countries all over the globe.

We welcome skiers of all ages, from families with children as young as 3 to seasoned adventurers, with our oldest guest so far being 79. This diverse blend of ages and cultures fosters a dynamic group vibe, ensuring every tour is a unique and lively experience that’s hard to replicate.

Are Our Ski Tours Great for Solo Travelers?

Absolutely! Our Japan ski tours are perfect for single men and women eager to chase powder, sharpen their skills, or learn to ski from scratch. Whether you're a seasoned shredder or a first timer, we’ve got you covered. One of the greatest aspects of a trip like this is that you have riding and adventure buddies to share epic runs with, snap photos, enjoy meals and drink with. Many of our solo guests form lasting friendships, creating connections for future ski trips around the globe.

Many of the tours are based on twin-share accommodations. If you wish to share, we’ll strive to pair you with a compatible roommate (considering gender, age, and even snoring habits!). If we can’t find the right match, a single supplement fee applies for your own room.

You talk about group dynamics on your tours, what systems do you have if the dynamic is under threat?

Fostering positive group dynamics is central to creating memorable and enjoyable tours. It can be tricky to vet people’s personalities over email, so it’s our goal to have a chat to our guests via phone or face-to-face to explain our policy on healthy group dynamics.

Our experienced guides are skilled at building camaraderie within groups, and activities like our signature karaoke evenings help guests bond and create a fun, inclusive atmosphere.

In rare cases where an individual’s behaviour disrupts the group dynamic beyond acceptable social norms, we take a proactive approach. We’ll respectfully address the issue with the individual, offering guidance to help them align with the group’s positive environment. If the behaviour persists, we may ask the individual to leave the tour, providing a refund for unused days, minus accommodation costs. This step, though only having occurred only once in our history—is taken to prioritize the enjoyment and satisfaction of all guests.

Do people come directly to the start of the tour after entering Japan?

This depends on your schedule and travel plans. For first-time visitors to Japan, arriving at Narita or Haneda airport, we recommend spending one or two nights in Tokyo to recover from jet lag and explore the city. If you land in the late afternoon or evening, staying near the airport is advisable, as traveling by train to Tokyo Station and then to your accommodation can be challenging after a long flight. We can help book a hotel near your arrival airport using our Booking.com Level 3 account for discounted rates.

If you prefer to skip Tokyo and head straight to skiing or snowboarding, Nagano Shuttles offers morning and evening transfers from the airport directly to your accommodation in Yudanaka (details in the pre-trip information). For those staying in Tokyo briefly, you can use the “Black Cat” courier service (also detailed later) to send excess ski or snowboard gear to us, avoiding the hassle of carrying it on trains.

We also offer a free service to create a customized itinerary for your entire Japan trip, incorporating unique cultural activities in Nagano. As Japan’s fourth-largest prefecture, Nagano offers temples, castles, shrines, shopping, dining, and more, all accessible without the high costs or crowds of typical tourist destinations. Our recommendations are based on firsthand experience, and we continually update our suggestions with new discoveries. We can also assist with booking accommodations to enhance your authentic Japanese experience.

What time should I arrive on the first day?

It’s best to arrive before 6pm so we can meet, answer any questions, and organize your ski equipment before you head out for dinner. In-house dinners aren’t available on the first night due to administrative tasks, mainly related to ski gear, but we’ll arrange a dining option in town once everything is set.

Check-in at the accommodation is typically between 2-3pm, though early check-in may be possible depending on room availability. If you arrive early, you can drop off your gear and explore Yudanaka, Shibu Onsen, or visit the snow monkeys if time allows. Please inform us in advance if you’ll be arriving late.

How to we travel to and from each resort, and what does a general day look like on the snow?

Throughout the season, we operate a range of tours, and occasionally these may overlap. This means your group may gain or lose a few members during your trip-a great opportunity to meet fellow adventurers!

Our tours provide access to a wide variety of ski resorts, each offering its own unique terrain and atmosphere. To get to and from the resorts, we use a fleet of comfortable vehicles including 10-seater vans and a 28-seater bus.

Our guides look after the packing of the ski’s/poles and boards in the morning and evenings, and our guests are expected to take care of their own boots. We recommend that our guest wear suitable footwear on the vans or buses as we change into our boots when we get to the resort. Drive times to the resorts vary, and winter road conditions can occasionally slow progress.

You’ll find your guides lining up your skis or boards in the traditional and respectful Japanese manner each morning on the mountain, making it easy to locate your kit. Once everyone is geared up, your guide will hand out lift passes and lead the group on the slopes for the morning. We usually regroup at lunchtime at one of the resort’s fantastic restaurants. While you're welcome to dine with the group, you're also free to explore and try different spots on your own.

After skiing, we change out of our boots and head back to our accommodation. On some days, we may make a stop along the way to check out hidden local gems-another reason to wear comfortable footwear for walking.

Are Credit cards used in Japan? How much extra money should we budget for over the cost of the tour?

Japan’s currency is the yen (¥), and while the country is technologically advanced in many ways, its reliance on cash can come as a surprise to many visitors. Although the COVID era has encouraged more businesses to accept credit cards, cash is still essential for day-to-day travel-especially in regional areas and smaller establishments.

You may find that lift tickets and accommodation at smaller ski resorts, as well as budget-friendly restaurants, often only accept cash. Even where credit cards are accepted, some businesses may charge a 5% processing fee for foreign cards.

Accessing cash isn’t always straightforward, as not all ATMs accept international cards (such as Maestro or Cirrus). That said, the situation is improving. Most 7-Eleven and Lawson convenience stores now have international ATMs, and post offices are also a reliable option.

Japan is a very safe country, and theft is a very serious matter to the locals, so it is common to carry sums of Japanese yen with you.

When it comes to budgeting, everyone's spending habits vary. However, as a rule, the essential expenses for food and drinks are all that you need to account for in addition to your trip costs. Anything beyond that is discretionary.

· Lunch at a ski resort typically costs between ¥700 – ¥1,500

· Dinner at a local restaurant can range from ¥1,000 – ¥2,000

· Drinks, including beer, sake, and spirits, are reasonably priced and often cheaper than in Western countries.

So, if you budget approximately 4000 to 6000 yen per day for extra spending money, you certainly won’t go hungry. Food in Japan is exceptional, especially if you're open to trying new things. While you won't find the same dishes you're used to back home, that’s part of the adventure! That said, Yudanaka does offer a mix of Japanese and Western options, and we have a few secret spots for when you're craving a taste from home.

What about vegetarians, vegans, or those with specific dietary needs? Will I struggle to find food in Japan?

Not at all. Japan offers an incredible variety of food, and with a little planning, you’ll have no trouble finding delicious options that suit your dietary preferences. If you let us know in advance about your requirements-whether you're vegetarian, vegan, or have specific allergies-we’ll inform your accommodation provider so they can tailor in-house meals to suit your needs.

Many of the small, family-run restaurants in Yudanaka also offer dishes that cater to various dietary restrictions, and staff are generally helpful when you communicate your preferences.

And let’s not forget the convenience stores! Japan’s Lawson and 7-Eleven locations are fantastic for quick, reliable snacks and meals, with plenty of options including rice balls, salads, noodles, and plant-based items.

We’ve seen that tipping isn’t common in Japan-what about tipping our guides?

Working in the snow industry as a guide or instructor can be tough, incomes are seasonal and often depend on the number of guests. Our team works incredibly hard to make sure our guests have an awesome time on their holiday, and if you feel that your guide or instructor went above and beyond and you'd like to show your appreciation, a tip is always warmly welcomed. That said, by no means is it expected.

The old saying at lunchtime is:
"Enjoy the ride, feed the guide."
Or at the end of your adventure:
"Enjoy the ride, tip the guide."

Whether or not you choose to tip, rest assured our guides are chosen for their dedication, enthusiasm, and love of what they do.

What If the Snow Conditions Aren’t Great During My Trip?

Japan is famous for its reliable and abundant snowfall, but like any mountain destination, occasional dry spells do occur. While your trip might not always look like a highlight reel from YouTube, rest assured-we build flexibility into every tour to help you make the most of the conditions.

Each evening, we assess the latest weather and snow forecasts to decide where to ski the next day. While forecasts aren't always exact, we remain adaptable and will adjust plans on the day if better conditions are found elsewhere. We’re not tied to any one resort-we have no financial agreements or incentives to favour specific ski areas. We pay exactly what you would pay, and our priority is simple: we go where the snow is best.

Our goal is to get you on the slopes as much as possible. On the rare days when weather or safety concerns make skiing impractical, we have a selection of unique backup experiences to ensure your day is still memorable. Please note that once a tour has begun, it runs through to completion, and mid-trip refunds are not available.

What Skill Level Do I Need for These Trips?

We offer tours and day programs that cater to all ability levels, from beginners to experienced experts. This flexibility is quite rare in Japan’s ski industry, and it allows us to move guests between groups to match their ability and energy levels. If you're looking for a more relaxed day, you’re welcome to switch into a group that suits how you're feeling.

For beginner and intermediate skiers and snowboarders, you'll be accompanied by a trained instructor who will help you build confidence and improve your technique while staying on-piste.

For advanced and expert riders interested in skiing off-piste or in the "slack country," here are some key guidelines:

Snowboarders: To get the most out of slack country terrain, you’ll need to hold a solid edge to manage high traverses without losing elevation. It’s important to be able to read the terrain to avoid getting caught in deep powder or stuck in flat spots. Many off-piste runs finish with winding, bumpy trails that require good board control to navigate.

Skiers: The biggest challenge for most advanced skiers is handling deep snow and manoeuvring through trees. Much of the best terrain lies in the tree line, so being able to make consistent, controlled turns wherever the terrain requires is essential. We always implement a buddy system in slackcountry areas, and staying close to your partner is crucial for safety.

On days with especially deep snow, if your skis aren’t wide enough, we recommend upgrading to powder-specific rentals. It makes a big difference in performance and enjoyment when conditions are deep.

Are the Cultural Activities Included in the Tour Compulsory?

Not at all. Participation in the cultural activities is completely optional. That said, many of our guests-whether it’s their first time in Japan or not-find these experiences to be a real highlight of their trip. They're fun, interactive, and offer a deeper connection to the region.

We’re lucky to operate in an area rich in tradition, where we can share authentic cultural moments with the help of some truly talented locals. These activities aren’t just extras; they’re part of what makes our tours unique. While skiing is the main event, these cultural experiences often end up being the icing on the cake, creating memories that go far beyond the slopes.

What do you suggest for travel insurance as there seem so many different types of insurance to do with skiing and snowboarding?

As with all sports, there is a risk of injury for even the most experienced. We try to mitigate these risks by employing guides/instructors who’ve spent a lot of time in conditions outside the norm of inbound ski resorts. We suggest a travel insurance that includes injuries from snow sports and loss of equipment or luggage as a minimum.

In Japan you hear a lot about side country and slack country, what does this mean?

Ski resort rules in Japan can differ significantly from those in many Western countries. At many Japanese resorts, skiing is generally confined to marked trails, and venturing beyond them is considered out of bounds. These areas are not patrolled, so skiing there is entirely at your own risk.

The type of off-piste terrain we access on our tours is often referred to by visiting skiers as “slack country” or “side country.” These terms describe off-trail zones that are accessible directly from the resort-often located between marked runs-and that lead back to the lift system without requiring a long hike or skin out. This makes them relatively easy to access compared to true backcountry terrain. Policies on off-piste access vary by resort. Some are quite lenient and allow access with signage warning that it’s at your own risk, while others may strictly enforce their boundaries.

Will I need Avalanche Equipment?

Any skiing or snowboarding beyond marked trails is considered out-of-bounds. Guests wishing to explore these areas must have proper avalanche equipment, training in its use, and the skiing or snowboarding skills to handle challenging conditions.

We offer rental avalanche equipment (beacon, shovel, probe, and pack) for ¥3,000 per day for those who do not own their own. All guests skiing off marked trails will receive instructions on using the equipment and must sign a liability waiver.

Our team is highly experienced, with accreditations in skiing instruction, avalanche safety, and first aid, ensuring expert guidance across the resorts we visit.

Can you help with the rental of equipment?

We offer a dedicated rental fleet for skiers, snowboarders and Telemark! Our beginner tours include all necessary equipment in the price (skis/poles/boots or snowboard/boots, plus jacket, pants, helmet, goggles, and gloves).

For intermediate and advanced tours, we provide rental options for fat skis and powder boards. Additionally, we have a full range of avalanche gear (beacon, shovel, probe, and pack) available for rent in-house.

I’m keen to try the Onsens while in Japan, what’s the protocol?

Onsens are deeply rooted in Japanese culture and daily life. Thanks to the country’s abundant geothermal activity, many hot spring baths are naturally sourced and chemical-free. They're not only excellent for soothing tired muscles and joints, but also offer a peaceful and social bathing experience.

Most onsens are gender-separated, indicated by curtain colours: red for women and blue for men. At many ryokans (traditional inns), the men's and women's bath areas are swapped every 24 hours. This allows both genders to enjoy different layouts and amenities, as no two onsens are exactly alike.

When you arrive, you’ll remove your shoes or slippers before stepping onto the tatami mats. Inside the changing room, you’ll find either baskets or lockers for your belongings. Before entering the onsen, it’s customary to wash thoroughly at the provided stations, which are equipped with body soap, shampoo, and stools for seated washing. Be sure to rinse well.

Onsens are strictly nude, so leave the swimwear behind. Men typically use a small towel for modesty while walking around—but this towel should never go into the water. Instead, rest it on the edge of the bath or place it on your head. Women usually don’t use a modesty towel at all.

Test the water with your foot before fully immersing—onsen temperatures can vary. After soaking, you can either rinse off again or simply dry off and go. No beverages are allowed in the onsen. Tattoos are generally accepted in Yudanaka, but in more central or traditional areas, some accommodations may not permit them.

Some of your tours come standard with Japanese style rooms, how do these work?

Many traditional Ryokans have standard Japanese-style sleeping arrangements. These rooms offer a unique and authentic experience that’s quite different from Western hotel rooms.

The Japanese-style rooms are typically open-plan spaces with tatami mat flooring and an ensuite bathroom. When you first enter, you’ll find a low table with floor seating in the centre of the room. Footwear is not allowed on tatami mats, so please leave your shoes or slippers at the door.

While you’re out enjoying dinner, the staff will return to your room to set up the futon bedding. These futons are laid directly on the tatami mats. If you find the mattress a bit thin, you can request an extra one for added comfort. In the morning, the bedding is packed away to return the room to its daytime layout, while you enjoy breakfast.

Sleeping on futons is surprisingly cozy and provides a truly Japanese experience. However, if you prefer a Western-style room with a standard bed, these are usually available for an additional cost-just let us know in advance.

What sort of footwear should I bring?

We recommend bringing good-quality snowshoes or boots with excellent grip, as pavements and roads in Japan can become extremely slippery and icy-even with proper footwear. It’s important to walk with care, especially in colder regions.

At your accommodation, indoor slippers are usually provided, but keep in mind that these are Japanese sizes, which tend to run small. If you have larger feet or prefer your own comfort, it’s a good idea to bring your own pair of slippers for indoor use.

Looking to Explore More of Japan’s Culture Beyond the Ski Tour?

If you're interested in experiencing Japan's cultural side outside of skiing, we’ve got some great suggestions that go beyond the usual tourist circuit.

Most international tour packages tend to follow what we call the “Golden Triangle,” a few days in Tokyo, then Kyoto for temples, Osaka for the castle, a quick stop in Hiroshima, and a night near Mt. Fuji. While all these places are worth visiting, they are also heavily trafficked by tourists and come with higher prices typical of major sightseeing hubs.

Our approach is a little different. Just as our ski tours focus on lesser-known resorts away from the crowds, our cultural recommendations lean toward authentic experiences without the mass tourism.

We're based in the Nagano and Niigata prefectures, and the beauty of this region is that you can explore temples, castles, and museums-all without the tourist overload.

Here’s what we suggest:

Nagano City (2 nights)

· Visit Zenkoji Temple, one of Japan’s most important and historic wooden temples, home to the country’s oldest Buddhist statue image.

· Wander the charming street leading back to the station, filled with local shops and eateries.

· Take a bus to M-Wave, the speed skating arena from the 1998 Winter Olympics. It now houses an interactive museum that’s perfect for a cultural afternoon.

Matsumoto (Day trip from Nagano - 50-minute train)

· Discover Matsumoto Castle, Japan’s oldest surviving six-story castle and a designated national treasure.

· Enjoy the vibrant shopping and food district nearby, great for local bites and souvenirs.

Kanazawa (2 nights - 70-minute bullet train from Nagano)

· Known for its Kenrokuen Garden, traditional samurai and geisha districts, impressive castles, and lively markets.

· Kanazawa is more popular with domestic travellers, so it’s a bit busier, but still much quieter in the winter months.

Optional Extension: Hiroshima

· If Hiroshima is on your list, you can catch a train from Kanazawa (approx. 4 to 4.5 hours). It’s a longer journey, but doable if you have the time.

Travel Tips

· For accommodation, we recommend using sites like Booking.com or Trivago, as they tend to offer better rates and easier booking than going directly through hotels.

· If you're planning to visit Tokyo, we suggest doing it at the start of your trip. It’s a great way to ease into Japan, recover from jet lag, and get a taste of urban culture before heading to the mountains.

We’re always happy to offer personalized recommendations, especially for those wanting to explore Japan’s hidden gems and lesser-known cultural spots. Just let us know!

Tour Essentials

Air Travel

Because we have guests arriving from around the globe the air travel portion of the trip has been left up to you. Each of the tours we organise have different ground travel options from and to the airport and these are covered in the pre-trip instructions which align with your tour. One comment we here often from our guests is that they wish they brought less gear, so something to think about.

Insurance

This is up to individual; however, we highly recommend you have travel insurance from the time you pay your deposit and book your flights. We do not have any preferred companies, so this is left up to the individual.

Documentation

Passports are important documents. If you lose them it will be expensive. Take photocopies of all documentation (tickets, insurance, itinerary, passports and visas). Keep one copy in your ski/snowboard bag and leave one copy with family members along with your itinerary at home which can be handy in the event of lost or stolen documentation. Scanning credit/debit/nexus cards and passport to your email travel folder can be helpful as well.

Equipment and other information

Each tour has different requirements regarding skis and snowboards.

Beginners: If you are in one of our beginner programmes all your equipment is covered in the tour, so please fill out your details on the rental gear part of the customer information spreadsheet as accurate as possible and if you are renting the full equipment kit make sure you have adequate thermals underlayers and ski socks.

Intermediates: For the intermediates on the powder progression programmes you will require wider powder skis or a longer and wider powder board than you are used to. We understand that intermediates do not usually have this equipment so there are three options: buy it at the end of the ski season when there are deals on, hire it from your home base (for southern hemisphere guest you should be able to negotiate a pretty good rental from a local shop as it is outside their season and you may be able to pre-test the equipment at your local field) or rent it from us in Japan (we have a full ski rental shop and relationships with other stores for snowboard equipment).

If you need some feedback on potential equipment you are looking at purchasing or renting email us as we may be able to give you some insights, and a hint - do not just take a salespersons word for it at a ski shop as they may just be wanting to move stock and not necessarily give you the right thing. As a minimum we suggest that intermediate skiers and boarders have their own boots as rentals do not always cut the mustard. We do have a brand-new range of ski boots in our rental which are extremely good, however we do not cater for boarders, and we use a local Japanese shop for the snowboard gear.

Advanced: For advanced skier and boarders you will want a wider ski with plenty of width at the tip to help you float over the snow with some rocker. Boarders will want a powder board or all mountain board with extra width and length. We have our own rental store that has a range of fat skis, and we can assist with hiring powder boards from other rental shops. And if you are considering purchasing gear, we can give you some feedback.

Pro Tips

Take plenty of warm ski/snowboard gear, including thermals. neck warmer, ski socks, hat, helmets and a set of sturdy shoes or boots with plenty of grip. We do make it compulsory to wear a helmet on our tours. You only have one head so let’s protect it, plus they have the advantage of keeping your head warm.
It is recommended to take two sets of gloves. At least one set should be some warm glove mittens as the temperatures can get very cold and there is nothing worse than cold fingers.
Bring two sets of goggles. A good pair with a low light and sunlight lens and a backup pair. There is nothing worse than fogged goggles and it is very difficult to clear them on the day if they fog.
If you have large feet bring a set of slippers as there are size issues in Japan. Many of the places we stay it is expected that you wear slippers around the common areas.
The biggest comment from our guests on this trip is they wish they didn’t bring so much gear as at the start and end of the trip you will be lugging it around. Resist the urge to put an extra article in your bag as you will not use it. Most the time you are in ski gear and all that is required is a change of clothes.
One of the focuses on this tour is to give you the most amazing snow were there are minimal westerners. If the call is made the evening before that the van or bus is pulling out at 7.45am that is the time that the wheels go around and round. In Japan you can set your watch by the train service. If the Shinkansen (bullet train) says it leaves at 3.43 and you get there at 3.44, the train has gone baby. So, our van or bus is exactly like a Shinkansen.
Issues can arise with use of mobile phones in Japan using international roaming. Please contact your provider before departing to find out how to stay connected.
Electricity in Japan is 100 volts and takes the two-pin plug (similar to USA) so make sure you take a couple of converters.
WI-FI is available at all our accommodation locations for free. For those that need extra WI-FI to keep in touch they rent Wi-FI boxes and sell sim cards at the airports which can be used everywhere in Japan and you can also rent online prior to arriving to save time. Phones now have the e sim so if compatible this is a very good option.
Even though it’s a country that loves unnecessary plastic packaging, recycling is very important, so make the effort to find the right type of bin for your rubbish. Usually, the lids off the PET bottles are disposed of separately.
Playing with all the buttons on the toilets is a rite of passage when visiting on a Japan ski trip, so we won’t give you any specific tips here. Some toilets have English signs on them, and others don’t, which is half the fun!
Many of our guests arrive earlier to Japan to do some sightseeing and do not wish to carry all their ski equipment with them. There is a service at Narita and Haneda airport called “Black Cat” and they are a very efficient freight service. If you go to the information desk at any airport, they will direct you to their Kiosk. You just require the full address of the accommodation provider you are sending it to, and it is no problem for Ryokan Biyu to hold your gear. Alternatively, if you are adding days on at the end of the tour you can ship your excess gear to the airport where they will hold it until you are ready to travel. The addresses are:

Ryokan Biyunoyado - 2951-1 Oaza Hirao, Yamanouchimachi Shimotakaigun, Nagano 381-0401, Japan Tel +81 269-33-4126

Luggage

A good investment to make to carry your ski or snowboard gear is a roller bag. You can pack all your clothing around your skis etc which will protect you equipment in transit. A back pack is also adviseable as it is a good size for carry on luggage on the plane and is easy to transport when moving through airports and train stations.

Japanese Society, Customs and Useful Informatio

Japan is still predominately a cash society so take lots of cash in Yen. Many shops and restaurants in the areas we travel don’t take credit cards or travellers cheques. Yudanaka has two ATM machines at the Post office and 7 Eleven that will take overseas cards. But do double check with your bank that they can be used in Japan prior to leaving.
Japan is a very safe country and crime against tourists is very rare, however you should take routine safety precautions such as never leaving your luggage or personal belongings unattended and always keep important travel documents in a safe place.
Drinking and eating while walking down the street is not done in Japan. Also, if you are caught drinking any alcohol beverage down the streets of Yudanaka then this will expel you from the tour. This sort of behaviour may be tolerated in the more westernised resorts in Japan like Niseko, Furano, Hakuba, Nozawa Onsen and Myoko but it will NEVER be acceptable in our area of Yudanaka. This also includes such behaviours as fighting, vomiting and urinating in the street. If you like this sort of behaviour head to the before mentioned resorts.
Tipping is not customary or necessary in Japan, however our guide/instructors appreciate it very much. “Enjoy the ride, tip the guide”.
The Japanese are a polite culture. Please be aware that drunken behaviour or rudeness will offend them.
Don’t use your chopsticks that you’ve had in your mouth to then serve food off a share-plate – this is a pet hate! Would you use your fork to serve up food that others will also eat?! Use serving chopsticks, or worst-case scenario, use the non-eating end of your chopsticks.
Littering is taboo in any country but litter in Japan and they might take your first born from you.
The health care system in Japan is exceptional. You can expect to receive a high level of care in the unlikely event you should require medical attention or hospitalisation. If you do have a medical condition that means certain drugs or procedures can’t be performed, it would be wise to have this information translated into Japanese to give to the medical professionals in case of emergency. The accommodation where you are staying can assist with this.
Smoking is still very much a part of Japanese society, and many facilities i.e. restaurants cater for this section of the market unlike many western societies.
The onsen experience is one of Japan’s most cherished traditions and is basically a hot mineral bath. It is a fantastic way to sooth those tight muscles after a day on the slopes. You will find separate male and female baths at the resorts and bathing togs are definitely not needed to be packed.
Generally, the wines are imported into Japan with some very good local blends. Beer is comparable to home prices as for some reason the Japanese seem to tax this higher than other alcohols. However, things like spirits, sake, wine and a range of other alcohol beverages are a lot cheaper than back home.
Bicycles are ridden on sidewalks and bikes are very quiet so keep to one side.
When riding on escalators stand on the left side as this allows people to walk past you.
Write hotel name in characters for your taxi driver, in and out of left rear taxi door and driver opens it for you and use two hands to give or receive with business cards etc.
Bow to greet and before and after meals, and you can drink the water from the tap in Japan.
Step out of shoes to tatami mat in your rooms and use separate shoes for washroom.
Do not walk around accommodation houses in socks or bare feet, either use the footwear provided or if it is acceptable at where you are staying wear your own shoes
You will see many Japanese wearing masks and are generally worn by those who have illnesses or allergies so as not to give germs to others. They are also worn by those who do not want to get an illness as missing work for the Japanese means someone else has to do their job, so they are very focussed on turning up each day.
No talking on phones on trains in seated area, you can go to the end of carriage to speak, and texting is fine. Japanese phones have to make a sound when taking a photo by law for privacy issues.
Very few rubbish bins so carry any rubbish with you. You will find rubbish bins in Lawsons, Family Marts and 7 elevens
There are also many other unwritten rules which it pays to perhaps google or you tube to find out about.
Learning a few Japanese words will help you bridge the cultural gap. Bowing can gain some serious brownie points with locals as well. The longer and lower the bow the more respect you are showing.

PRE-TRIP INFORMATION

Arrival Day

The first day of your 6, 8, or 10-day tour is your travel day to Yudanaka. You can arrive whenever suits, but we recommend aiming for some time between mid-afternoon and 5:00 PM. Your accommodation is only a short drive from the station.

There are two easy ways to get to your accommodation from the station:

· Let us know your arrival time in advance, and we’ll arrange for a van to pick you up.

· Or, when you arrive, speak to the information centre at the train station. They’ll call your accommodation, and someone will come to collect you.

Since our team is usually out on the snow, pick-ups and drop-offs are generally handled by the accommodation.

Check-in is between 2:00 PM and 9:00 PM. The first afternoon can be a little busy with getting gear sorted and going over tour info. Because of this, we save the welcome dinner for the second night. On the first night, once admin is wrapped up, we’ll help you find somewhere great to eat in Yudanaka.

If you arrive early, you might not be able to check in right away, but you’re welcome to drop your bags off and explore. Take a stroll through Yudanaka and nearby Shibu Onsen, soak in a mineral-rich hot spring, and enjoy the peaceful start to your adventure. Just give us a heads-up if you plan to arrive late.

Departure Day

The final day of your tour is the day you leave Yudanaka and continue your journey. On departure morning, everyone packs up early and leaves their luggage at reception. At 8:30 AM, the accommodation offers a free shuttle to the start of the Snow Monkey Park trail. From there, it’s a scenic 30–40-minute walk through the forest to the hot springs where the monkeys hang out. Entry is 800 yen.

Pro tip: Go early to beat the crowds—later in the day it gets busy with tourists. Many guests choose to walk back from the Monkey Park, stopping at:

· The free sake tasting museum

· Shibu Onsen, a 1,300-year-old town said to have inspired the film Spirited Away

If you prefer, there's a 10:30 AM shuttle back from the park that will either:

· Drop you at Yudanaka Station for the 10:50 AM or 11:50 AM express train, or

· Return you to your accommodation if you have a later shuttle or connection

If you're using the Nagano Shuttle back to the airport, your accommodation can drop you off at the pickup point in Yudanaka. Since many guests arrive in Japan early or stay after their tour, we leave your travel to and from Yudanaka up to you. The two main options are:

· Shuttle Van – convenient and direct

· Japan Rail – scenic and efficient

Shuttle Bus

The Nagano Snow Shuttle runs a daily service from both Narita and Haneda Airports directly to Shiga Kogen during the winter season. They also offer private shuttle options if that works better for your plans. The trip takes around 4.5 to 5 hours and includes rest stops along the way.

To book, visit naganosnowshuttle.com. When making your reservation, select Shiga Kogen as your destination and be sure to enter the full address of your accommodation exactly as shown in the booking form. Include the name of your accommodation in the correct field so the shuttle company knows where to drop you off.

Just out of the Nagano area, there’s a changeover stop where passengers are divided onto different buses headed for Hakuba, Nozawa Onsen, Myoko Kogen, and Shiga Kogen. At this point, make sure you get onto the shuttle going to Shiga Kogen.

Accommodation Addresses:

1. Yudanaka Yumoto
3080 Hirao, Yamanouchi-machi, Shimotakai-gun, Nagano 381-0401
Tel: +81 269-33-2141

2. Hotel Omodaka
2614-16 Sano Yamanouchi, Shimotakai, Nagano 381-0402
Tel: +81 269-33-3125

3. Yudanaka Monkey Lodge
2960, Hirao, Yamanochi, Shimotakai-Gun, Nagano
Tel: (Whatsapp) +64 274-430-261

More options:

1. Scheduled Shuttle

This is the direct shuttle service between the airport and Shiga Kogen including Yudanaka. Please see the schedule and the rates at https://naganosnowshuttle.com/

2. Private Shuttle (for 4 to 6 guest)

If you're traveling as a group, a private shuttle might be a convenient option. A driver can meet you at the airport arrival gate holding a sign with your group’s name, then take you directly to your accommodation in Yudanaka. The same service is available for your return trip to the airport.

The meet-and-greet service at the arrival gate is available for a fee of around 4,000 yen per group. Please note that an extra late-night fee applies for transfers between 10:00 PM and 5:00 AM.

Train (maps at end of page)

This is a great option for those arriving in Japan a few days early and spending time in Tokyo before the tour, or for anyone who wants to experience Japan’s efficient rail network.

Quick tip: If you’re staying in Tokyo for a couple of nights, it’s a smart move to send your ski gear directly to your accommodation using the “Black Cat” courier service (you’ll spot their logo — two black cats — at the airport). The service is reliable, affordable, and makes traveling around Tokyo and navigating train stations much easier. Just be sure to allow two days for delivery so your luggage arrives in time for the tour. You’ll find the Black Cat counters on the arrivals floor of the airport. You can also send your gear onwards to your next destination or the airport from your accommodation at the end of the trip. Their logo looks like this:

If you haven’t experienced the Shinkansen (bullet train) before, it’s highly recommended. It’s fast, comfortable, and a fantastic way to see the countryside.

For those traveling directly from Narita or Haneda to Yudanaka by train, the journey involves three different train lines. From Narita, you can take the NEX Express, Skyliner, or a local train into Tokyo. From Haneda, there’s a monorail into the city (with great views along the way), followed by a short local train ride from Hamamatsucho to Tokyo Station.

From there, take the Shinkansen from Tokyo or Ueno Station to Nagano (reserved and non-reserved seating is available), then transfer to the Snow Monkey Express or local train from Nagano to Yudanaka (non-reserved).

To check train times and plan your route, visit: https://world.jorudan.co.jp/mln/en/

A quick tip if you’re bringing ski or snowboard bags: pack a couple of flexible or bungee straps. You can stand your bags at the end of the train carriage and secure them, which is much easier (and safer) than trying to lift them into the overhead racks-especially when space is tight.

Getting from Narita or Haneda to Tokyo by Train:

When arriving at either Narita or Haneda Airport, there are several ways to get into Tokyo, depending on your budget and travel preferences. Here’s a quick overview of the main options:

From Narita Airport to Tokyo

When you land at Narita (Terminal 1, 2, or 3), head to the train station area on level B1F. You’ve got four main options:

1. Keisei Direct Bus
This is the most budget-friendly option. The bus departs every 20 minutes from the arrivals floor and takes about 70-90 minutes, depending on traffic. It drops you at the north exit of Tokyo Station. Tickets can be purchased at the bus counter or online.
More info: Keisei Bus

2. JR East NEX Express (Narita Express)
This fast, comfortable train takes about 53 minutes to reach Tokyo Station. A round-trip ticket saves you about 30% and is valid for 14 days. Kids under 12 are half price. The NEX is fully reserved, so seat booking is required.
If you have a JR East 5-day pass, it covers the NEX. Otherwise, ask about round-trip deals for foreign travellers when purchasing your ticket at the station. You can also buy your NEX and Shinkansen tickets at the JR counter on level B1F. Just let them know if you’re purchasing a round-trip NEX ticket so they issue both parts.
More info: JR East NEX

3. Keisei Skyliner
The fastest option at 41 minutes, the Skyliner takes you to Ueno Station. From there, you’ll need to walk to the main JR Ueno Station to purchase your Shinkansen ticket to Nagano. This route is usually around 1,000 yen cheaper than going via Tokyo Station and is slightly quicker.
More info: Keisei Skyliner

4. JR Local Trains
These take longer but are useful for flexible or budget travel. You can check times and plan routes here:
Train Timetables

If you plan on traveling around before your tour, consider buying a JR Pass. The Nagano/Niigata JR East 5-Day Pass is popular and available for purchase at the JR East Travel Service Centre at the airport (passport required).
More info: JR East Pass Info

From Haneda Airport to Tokyo:

Haneda is much closer to the city, so the transfer is quicker. You can take the Tokyo Monorail, Keikyu Line, bus, or taxi depending on your preference and budget.
For details on routes and pricing: Haneda Access Guide

Helpful Tips:

· Prepare Your Itinerary: If you’re heading to the JR East Travel Service Centre to book your tickets, having your preferred travel times and routes written down will help things go more smoothly—language barriers can be tricky otherwise.

· Train Planning Tool: Use Jorudan Route Finder to search by date, location, and time. Under the search results, you’ll find both the “train timetable” and “interval timetable.” The interval timetable shows all trains for the day-great to save as a PDF.
For example, if you’re catching the last train to Yudanaka, input From: Nagano, To: Yudanaka, and the time you want to depart to see all your options. We have also included a schedule of the fast express train for this route below for you.

Tokyo/Ueno to Nagano

Once you arrive at Tokyo Station, follow signs to the Shinkansen platforms, which are located on a different level. Depending on your train, you’ll enter through gates 20, 21, 22, or 23. Everything is well signposted in English, and navigating through the station is part of the fun. There’s an information centre on the main floor where you can ask about luggage storage if you plan to explore Tokyo for the day. The luggage storage area is one level below.

If you're coming from Ueno Station via the Skyliner, note that you must exit the Skyliner terminal (it’s operated by a different company) and follow the signs to the JR Rail area to purchase your bullet train ticket to Nagano.

Nagano to Yudanaka

The train from Nagano to Yudanaka is not included in the JR East 5-Day Pass, as it’s a private line. Tickets cost 1,290 yen one way and must be purchased at the ticket machines before boarding at the Nagano Dentetsu Station.

Hold onto your ticket-it will be stamped when you board and collected when you arrive at Yudanaka. Staff are available at the station if you need help.

When you arrive in Nagano:

Exit the Shinkansen gates and turn right.
Go down the short escalator in front of you.
About 50 meters ahead on your right is another escalator to the Zenkoji (west) exit.
From there, take the next escalator down to the Nagano Dentetsu Line.
After exiting the escalator, turn left to reach the platform.

If you get lost, just stop into the JR Travel Service Centre or Information Desk—they’ll gladly help.

There are both local and limited express trains to Yudanaka. Local trains stop at many stations and require a transfer at Shinshū-Nakano. The Snow Monkey Limited Express is a direct train and your best option. You can check schedules at:
https://world.jorudan.co.jp/mln/en/

Yudanaka is the last stop, so no need to worry about missing it. If you do take a local train, listen for English announcements or follow the crowd-if the carriage empties, it’s probably time to transfer.

If you arrive in Yudanaka at a different time than planned and need assistance, there’s an information office located directly across from the train station, next to the restaurant Goen. Simply let the staff know where you’re staying, and they will call your accommodation for you. The information centre is open daily from 8:00 AM to 8:00 PM.